FAQ

I WOULD LIKE TO ORDER SOLD OUT ITEMS. IS IT POSSIBLE?:

You can email us at shop@catherinesoepadhi and tell us what you want to have and we will check wether we have materials left to make another one specially for you.

CAN I ADD ITEMS AFTER I CHECK OUT?:

Unfortunately you can't, because after checking out your order has been input into our system. If you want to add items, kindly make a new order and notify us via email, Whatsap or Line to combine your shipping. 

I HAVE RECEIVED MY PACKAGE. UNFORTUNATELY, THERE IS SOME DEFECT IN THE PRODUCT. WHAT SHOULD I DO?:

Before hand we would like to apologize for that matter. Please do send us the details of the order and photo proof of the defect in order for us to help further. *Kindly email, whatsapp, line us.

HOW DO I RETURN OR EXCHANGE AN ITEM?:

You may refer to our Return Policy for more info.